<h2>Hi <strong>{{username}},</strong></h2><p>We hope this message finds you well. We wanted to inform you that a new reply has been added to your support ticket #<strong>{{ticket_id}}</strong>. Our team has been working diligently to assist you.</p><p><strong>Reply Message:</strong></p><p>{{reply_message}}</p><p><strong>Reply date: </strong>{{date}}</p><p>You can view the entire conversation and reply by following this link:<a href="{{link}}"> {{link}}</a></p><p>Thank you for your patience and cooperation as we work to resolve your issue.</p><p>Regards,&nbsp;<br><strong>{{website_name}}</strong></p>